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Volunteer Today Main Catalog
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| 63 Items Available in Main Catalog. Displaying Items 1 - 63. | |||
 8 1/2 x 11 82 pages $29.00 each 
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A IS FOR ASK: A FUNDRAISING GUIDE
by Betsy Clarke, CFRE A is for Ask is a fundraising guide full of grassroots ideas to increase resources in an organization. Written by a Canadian author the book includes information on the components of a successful fund raising campaign, how to care for donors, how to work with volunteers, and 35 fund raising ideas. A practical resources for staff and volunteers in a variety of organizations. |
 5 1/2 x 8 1/2 138 pages $24.95 each
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AL TATAWAE: VOLUNTEERING IN THE ARAB WORLD
by Dr. Lobna M. Abdelmagid and Mr. Izzat Abdul-Hadi New from Civil Society Press. No region of the world has received as much attention in the last five years as the Arab World. But virtually nothing has been written about the work of volunteers from those nations and their role in building civil society. Al-Tatawae helps us understand the social, religious, and cultural forces shaping volunteering in the Arab World. It is a seminal study, comb... |
 9 x 11 87 pages $27.50 each
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ALTRUISTS AND VOLUNTEERS: LIFE HISTORIES
by Dr. William N. Stephens This study of altruism and volunteering reports its findings through the eyes and ears of active volunteers. The focus is on what we can learn about them from their life history, and in the context of altruism research. Learn about the influence of organizations in shaping volunteers' careers. |
 8 1/2 x 11 121 pages $35.00 each
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THE ANATOMY OF A GRANT: A COMPREHENSIVE WORKSHOP
by Dr. Sharon Bridwell & Teena Kennedy The Anatomy of Grant is a self-paced workshop on grant writing for fund raisers at all levels. Dr. Bridwell and Teena Kennedy have years of experience presenting workshops on grant writing. This book is based on the training sessions they conduct. It is loaded with practical worksheets and tips to enhance your grant writing skills. It begins by helping you select the right funders to approa... |
 6 x 9 44 pages $12.50 each
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AN UNTAPPED RESOURCE: WORKING WITH VOLUNTEERS WHO ARE MENTALLY ILL
by John D. Weaver Mental health professionals are looking toward volunteerism as a way of increasing socialization and vocational opportunities for their clients. This book was developed as an aid for those who coordinate and advise volunteer managers as they integrate this "Untapped Resource" into their volunteer program. Topics include: an overview of mental illness, hints on how to develop techniques that dea... |
 6 1/2 x 9 100+ pages $35.00 each
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BEST OF ALL: THE QUICK REFERENCE GUIDE TO EFFECTIVE VOLUNTEER INVOLVEMENT
by Linda L. Graff BEST OF ALL: The Quick Reference Guide To Effective Volunteer Involvement is a concise compendium of best practices in volunteer coordination. Described as an abundance of tips with a minimum of words,” BEST OF ALL is a powerful tool for helping your volunteers to contribute their very best through your programs. Written by Linda Graff, one of the world’s most highly acclaimed volunteer ma... |
 8 1/2 x 11 $30.00 each
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BEST PRACTICES FOR VOLUNTEER PROGRAMS
by Sue Vineyard and Steve McCurley A collection of best practices in recruiting, retaining, recognizing, networking, communicating, clout, supervising, and training from the best volunteer programs. |
 7 1/4 x 9 201 pages $35.00 each
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BETTER SAFE... RISK MANAGEMENT IN VOLUNTEER PROGRAMS & COMMUNITY SERVICE
by Linda L. Graff This risk management manual is packed with practical, directly applicable tips, tools, checklists, and worksheets, all accompanied by a step-by-step narrative that leads you through the risk management process. With special sections on setting boundaries, how to handle risks of short-term, and special events volunteers. This book works for all sizes and all types of volunteer-based programs and... |
 7 x 9 152 pages $35.00 each
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BEYOND POLICE CHECKS: THE DEFINITIVE VOLUNTEER AND EMPLOYEE SCREENING GUIDEBOOK
by Linda L. Graff This is a comprehensive "how to" manual on volunteer employee screening. Loaded with practical tips, helpful cautions, fully reproducible checklists and assessment tools, this guidebook will lead you step-by-step to increased screening awareness and program safety. Don't wake up one morning to a tragedy and find yourself wishing you had paid more attention to the escalating liabilities and hig... |
 8 1/2 x 11 $199.50 each
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BOARDS TODAY, BOARDS TOMORROW
by Publisher: Not For Profits America A series of 10 handbooks designed for the non-professional board. Topics include: Meetings, Role of the ED, Orientation, Fund Raising, Role of the President, Risk Management, Evaluation, Finances, Policy, and Responsibilities Set of 10 for $199.50 |
 8 1/2 X 11 $30.00 each
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BOOMER VOLUNTEER ENGAGEMENT: COLLABORATE TODAY, THRIVE TOMORROW
by Jill Fredman Fixler and Sandie Eichberg The hot issue of the moment is harnessing the energy of the baby boom volunteers who are starting to hit their retirement years. This book, published by VolunteerMatch, the online volunteer recruiting site, and written by experienced trainers in the field of volunteerism is a practical guide to engaging baby boom volunteers. There is background information on the world of the boomer and chapte... |
 10 1/4 x 11 1/2 36 pages $28.70 each
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BUILDING BETTER RELATIONSHIPS WITH VOLUNTEERS
by Nan Hawthorne This training kit has all you need to bolster positive relationships between the staff and volunteers within your organization: step-by-step training manual, handout masters and transparencies - even a flyer announcing the training! Help staff understand why people volunteer, and use this information to enhance both their work - and their jobs! |
 9 1/4 x 11 109 pages $20.70 each
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BUILDING EFFECTIVE VOLUNTEER COMMITTEES - 2ND EDITION
by Nancy Macduff The backbone of volunteer efforts is provided by functioning committees. This book outlines ten steps in building effective committees. Detailed explanations are given for recruiting the right people, writing guidelines, establishing annual work plans, holding members accountable for their responsibilities, and evaluating individual's and committee's work. Each chapter is followed by forms (... |
 9 1/2 x 11 90 pages $25.00 each
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BY DEFINITION: POLICIES FOR VOLUNTEER PROGRAMS
by Linda L. Graff Clearly designed policies are critical in reducing risks, and in ensuring safe and satisfying volunteer involvement. This is a step-by-step manual about developing policies specifically for volunteer programs. 91 pages. |
 2 1/2 x 4 1/4 $5.00 each
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CARE FOR THE CAREGIVER
by Sue Vineyard These audio tapes are gentle guides for everyone who takes care of everyone else but not themselves. Hear from someone who has been there about helping restore balance to your life as you learn to cope with grief, stress, over-functioning, juggling demands and simply being "all used up." |
 8.5 x 11 $16.95 each
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CHILDREN AS VOLUNTEERS: PREPARING FOR COMMUNITY SERVICE
by Susan J. Ellis, Anne Weisbord, Katherine H. Noyes This book looks at the potential of engaging children under the age of fourteen as volunteers. Learn how to design appropriate work assignments for children as individuals or in groups, integrating children into an adult effort, and how to forge effective partnerships between schools and your organization. |
 5 1/2 x 8 1/2 24 pages $4.50 each
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COPING OR COLLAPSING: DEALING WITH STRESS
by Judith V. Waymire Coping or Collapsing—Dealing with Stress addresses the often-challenging balancing act of managers of volunteer programs who have demanding jobs and a need to maintain personal health. Drawing on personal experience and expert advice the author maps out the causes of stress—negative, positive, workaholism, and multiple roles. She outlines the consequences of stress and offers up some cures, a... |
 8 1/2 x 11 24 pages $9.00 each
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DESIGNING PROGRAMS FOR THE VOLUNTEER SECTOR
by Nancy Macduff Exciting programs attract excited and committed volunteers. This short book outlines a five-step process in designing programs guaranteed to attract volunteers. Learn how to conduct a program needs-assessment, set program objectives, arrange and plan activities, develop an administrative plan to support the new program, and evaluate the overall program. If you are revising current programs, o... |
 9 x 11 $30.00 each
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EPISODIC VOLUNTEERING: ORGANIZING AND MANAGING THE SHORT-TERM VOLUNTEER PROGRAM
by Nancy Macduff The growth of episodic volunteers with all types of organizations demands new ways of thinking about recruiting, training, supervision, and recognition. This book provides background information on why people want short-term assignments and then outlines a system to manage this resource efficiently. |
PDF File $18.95 each
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EPISODIC VOLUNTEERING: ORGANIZING AND MANAGING THE SHORT-TERM VOLUNTEER PROGRAM
by Nancy Macduff The growth of episodic volunteers with all types of organizations demands new ways of thinking about recruiting, training, supervision, and recognition. This book provides background information on why people want short-term assignments and then outlines a system to manage this resource efficiently. |
 9 $24.95 each
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FROM THE TOP DOWN 3RD EDITION
by Susan J. Ellis From the Top Down reveals the critical links between executives in nonprofit organizations and the success of volunteer engagement. |
 PDF File $14.00 each
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HANDLING PROBLEM VOLUNTEERS
by Sue Vineyard and Steve McCurley This downloadable PDF book deals with volunteers who cause problems. Learn how to handle the somewhat annoying, seriously disruptive and even the dangerously dysfunctional plus how to manage differences, break stalemates, redirect good intentions, manage conflict, and even fire troublemakers! A must for survival. |
 6 x 9 $16.95 each
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HELP! I DON'T HAVE ENOUGH TIME: A GUIDE TO VOLUNTEER MANAGEMENT
by Katherine Noyes Campbell and Susan Ellis The Guide is a step-by-step approach to mapping the boundaries of you job, how to put administrative volunteers to work, and creating a management team. In scenarios, suggestions, forms, and procedures you can learn to simplify your work day. |
 6 x 9 149 pages $14.95 each
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HOW TO TAKE CARE OF YOU: SO YOU CAN TAKE CARE OF OTHERS
by Sue Vineyard People who lead volunteer programs in any setting are constantly taking care of the needs of others, often forgetting to take care of themselves. The author's own struggles with this issue and her resultant brush with death help her guide readers through a self-exam of stress, change, grief, burnout, and juggling multiple demands. How to put your life back into balance, let go of past hurts, fi... |
 5 1/2 x 8 1/2 160 pages $24.95 each
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ISTO DA SAMBA, CORPORATE VOLUNTEERISM: THE BRAZILIAN WAY
by Monica Beatriz Galiano & Barnabe Medeiros Filho New from Civil Society Press. Corporate volunteering has exploded across Brazil in less than a decade of strategic national and local effort. Now, distinctively Brazilian models have begun to emerge, marrying global best practices with the realities of Brazilian communities. The book does three things very well. First, it describes the social, political, and historic context for corporate vol... |
 8 1/2 X 11 $30.00 each
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KEEPING VOLUNTEERS: A GUIDE TO RETENTION
by Steve McCurley and Rick Lynch This book tells you how to motivate and keep volunteers. There are tips on retention, reducing burnout, and getting beyond short term commitments. |
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PDF File $10.00 each
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KEEPING VOLUNTEERS: A GUIDE TO RETENTION
by Steve McCurley & Rick Lynch This downloadable PDF book tells you how to motivate and keep volunteers. There are tips on retention, reducing burnout, and getting beyond short term commitments. |
 11 1/2 x 8 1/2 375 pages $35.00 each
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LEARNING TO CARE
by Dr. Patricia Mihaly Nabti Learning to CARE is book that serves as a catalyst and guidebook to for school administrators, teachers, parents, managers of volunteer programs, and community organizations. It provides a detailed explanation of the steps to create volunteer programs for children ( K-12) to help them grow into adults who are Capable, Available, Reliable, and Engaged. Chapters tackle topics to help organize ... |
 6 x 9 $7.50 each
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MAKING DREAMS COME TRUE—WITHOUT MONEY, MIGHT, MIRACLE
by Ivan H. Scheier This book is a user’s manual for activist volunteers and their mentors. It talks about creating the dream friendly environment, the “rules” for dreamers, and how to look beyond money as a need, obstacle or trap. |
 10 1/4 x 11 1/2 30 pages $28.70 each
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MANAGING VOLUNTEERS IN RECORD TIME
by Nan Hawthorne "So much to do - so little time!" You've heard - and said - that before if you work with volunteers. This colorful training kit contains all you need to teach others in your program: how to apply classic problem solving strategies to the time crunch, step by step training manual, handout masters, announcement flyer, transparencies and colorful exercise tools. Perfect for DOVIA or for volunte... |
 PDF File $10.00 each
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MEASURING UP: ASSESSMENT TOOLS FOR VOLUNTEER PROGRAMS
by Steve McCurley & Sue Vineyard This downloadable PDF book is forms, forms, and more forms. It includes forms to help with assessing your program, volunteer performance, training, customer services, communication, recruitment, recognition, image and lots more. |
 8 1/2 x 11 108 pages $20.00 each
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NEW COMPETENCIES FOR VOLUNTEER ADMINISTRATORS: STOP MANAGING VOLUNTEERS!
by Sue Vineyard A teaching workbook that details the new competencies required of good volunteer program managers: working with staff, "Leadershift," thinking entrepreneurially, inspiring creativity, creative recognition, reinvention, broadening your resource base, change agentry, conflict management, negotiator, handling problem volunteers, leading a healthy climate, and new ways to manage volunteers! |
 8 1/2 x 11 87 pages $16.00 each
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ONE MINUTE ANSWER TO VOLUNTEER MANAGEMENT QUESTIONS: A PRACTICAL APPROACH
by Mary Kay Hood Written especially for the beginner, this book provides a quick reference for the practical aspects of managing a volunteer program. It provides an easy read for the harried volunteer program manager on topics such as recruitment, interviewing, risk management, networking, community involvement, and leadership. The author is currently the Director of Volunteer Services, with 13 years exp... |
 10 1/4 x 11 1/2 37 pages $32.00 each
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RECOGNIZING VOLUNTEERS: RIGHT FROM THE START
by Nan Hawthorne Recognition shouldn't be an event - it should be a relationship. This training kit has a unique approach to making sure volunteers feel rewarded and successful. Everything you need is here: step-by-step training manual, handout masters, transparencies and colorful exercise tools. |
 8 1/2 x 11 14 pages $5.00 each
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RECRUITING VOLUNTEERS FOR DIFFICULT OR LONG TERM POSITIONS
by Steve McCurley A "quick-read" booklet that helps you fill the longer term volunteer jobs. |
 8 1/2 x 11 81 pages $15.00 each
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SECRETS OF LEADERSHIP
by Rick Lynch and Sue Vineyard Outlines characteristics of a true leader who reaches goals through others, inspires, empowers, motivates, envisions, etc. This is a practical, quick guide with critical topics often on one page for continual reference. It also tells how to develop leadership skills in others and yourself! |
 9 x 11 115 pages $25.00 each
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SHARING MOMENTS OF RECOGNITION EVERY DAY!
by Kendall M. Stiles New to the bookstore! This new resource for volunteer managers is organized around a journal format and allows the reader to track their own activities and thoughts on appreciation and recognition. There are also hundreds of ideas, suggestions, and forms to actual do recognition activities for others. A must buy for anyone who manages volunteers or paid staff. |
 8.5 x 11 $21.95 each
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WHAT WE LEARNED ABOUT SUPERVISING VOLUNTEERS: AN ACTION GUIDE TO MAKE YOUR JOB EASIER
by Jarene Frances Lee with Julia M. Catagnus A collection of advice on managing and supervising volunteers from 85 people who supervise volunteers. There is collected advice, wisdom, and real life experience. They address such issues as defining volunteer job expectations, training new volunteers, motivating volunteers, building successful relationships, and evaluating your program. There is a self-assessment for the manager of volunte... |
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2 1/2 x 4 1/4 $5.00 each
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SURVIVING BURNOUT
by Sue Vineyard An audio tape for coordinators and managers of volunteer programs to help prevent burnout. Learn how to identify the symptoms and strategies to prevent it. There are also hints on recovery from burnout. |
 8 1/2 x 11 35 pages $24.95 each
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THE BOARD MANUAL WORKBOOK
by G.E. Stringer with K.B. Arsem |
 6 x 9 47 pages $17.50 each
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THE INSTRUCTOR'S GUIDE: COMPANION TO THE BOARD MANUAL WORKBOOK
by G.E. Stringer with K.B. Arsem |
 8 1/2 x 11 32 pages $21.00 each
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THE STRAIGHT TALK ON BOUNDARIES: FOR MANAGERS OF VOLUNTEERS
by Catherine Latham Straight Talk on Boundaries is written for managers of volunteer programs. The book addresses the different types of boundaries that need to be set for volunteers. They are healthy boundaries which protect autonomy, self-respect, and safety for the organization, manager of volunteers, paid staff, and clients or members. Chapters provide resources to aid in the establishment of policies and ... |
 8 1/2 x 11 80 pages $26.00 each
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THE WARMUPS MANUAL: VOLUME II
by Nell Warren Associates Inc. The Warm-Ups Manual, Volume II is a handy companion to The Workshop Manual from the same authors. This books focuses on workshop and training activities to address specific issues. Chapters include climate setting, identifying commonalities, fostering cohesion, connecting, stimulating creativity, and closing exercises. It is a practical guide for anyone who trains adults. |
 8 1/2 x 11 65 pages $22.00 each
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THE WORKSHOPS MANUAL
by Nell Warren Associates Inc. The Workshop Manual is a helpful guide for organizing and conducting workshops for groups large and small. The chapters present rationale for training, tips on adult learning, planning steps, useful and interactive training activities, and how to do evaluations. There is one section that includes pre-planning, planning, preparing, presenting and evaluating. There are loads of forms which mak... |
 8 1/2 x 11 26 pages $19.00 each
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THE YOUTH VOLUNTEER AUDIT
by Donna Lockhart The Youth Volunteer Audit is designed to enhance understanding about the best practices for developing and implementing programs for youth volunteers. The Audit serves as a checklist for those with youth volunteers or a road map for those who wish to engage youthful volunteers. There is information on organizational readiness, opportunities for service, relationship building, processes and pr... |
 5 1/2 x 8 1/2 232 pages $14.95 each
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TO LEAD IS TO SERVE: HOW TO ATTRACT VOLUNTEERS AND KEEP THEM
by Shar McBee 50 techniques you can use to attract volunteers and keep them. 25 tips to re-energize yourself as a leader. 9 ideas on how to overcome obstacles. Exercises to effectively integrate principles into your organizations. This book is full of tips, tools and techniques to enhance and improve your volunteer program. |
 8 3/4 x 11 37 pages $16.00 each
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TRAINING TECHNIQUES IN BRIEF
by Stan Smith This handy guide covers the basic training techniques: lecture, nominal group, panel, and others. It also presents information on synectics and computerized instruction. Each technique is defined, described in use, and demonstrated through the use of examples in a volunteer setting. There is a section on the material necessary to use for each technique, and a place for notes by the reader. |
 8 1/2 x 11 123 pages $35.00 each
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TRANSFORMING MUSEUM VOLUNTEERING
by Ellen Hirzy Transforming Museum Volunteering is a practical guide for engaging 21st Century volunteers, written for volunteer program managers, volunteers, and the staff who work closely with them. It stimulates creative thinking on such topics as finding the right people, training, supervision, and supporting volunteers in a changing environment. Readers will develop the ingredients for success with suc... |
 6x9 $16.95 each
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VISIONARY LEADERSHIP IN VOLUNTEER PROGRAMS
by Marlene Wilson Marlene Wilson wrote the first book on how to manage volunteers in 1976. She has spent 40 years training, making speeches, and delivering workshops. In this book Wilson compiles 16 of her most popular presentations. Samples: Motivation: Placing Right People in Right Job; Leading with Soul and Vision; Polishing the Potential of Volunteer/Staff Teams. |
 9 X 6 pages 111 $22.00 each
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VOLUNTEER LEADERS AS CHANGE AGENT
This book spans a spectrum of tools essential to anyone interested in engaging volunteers. Beginning with a self-exploration of personal leadership skills, moving to the influence of age cohorts on volunteering patterns, leadership style models, and practical strategies to manage change. The book ends with a case study that illustrates the authors practical tips to be a leader and change agen... |
 9"X12" $49.00 each
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VOLUNTEER MANAGEMENT: MOBILIZING ALL THE RESOURCES OF THE COMMUNITY (2ND EDITION)
by Steve McCurley & Rick Lynch This is the absolute bible in the field. It is a comprehensive guide offering all aspects of planning, organizing, creating, and implementing a high impact program for a new century including: recruitment, screening, interviewing, supervision, and evaluating plus volunteer-staff and risk management. |
 9 1/4 x 11 1/4 251 pages $37.00 each
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VOLUNTEER RECRUITING AND RETENTION: A MARKETING APPROACH- 2ND EDITION
by Nancy Macduff This book outlines a step-by-step approach for the recruiting and retention of volunteers. The first seven steps focus on a marketing approach to the recruitment of volunteers. Topics include: conducting needs assessments, strategic planning, program promotion, and the use of volunteer recruiting teams. Explanations of the elements that contribute to volunteer retention are covered. Other t... |
 8.5 x 11 $18.95 each
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THE VOLUNTEER RECRUITMENT BOOK
by Susan J. Ellis Do you recruit volunteers? This book offers clear and sensible solutions to recruitment questions: where to look for new volunteers, why some people volunteer and others do not, recruiting for diversity, and recruitment techniques. This book explains the essentials to design the types of volunteer assignments that attract the more qualified people |
 9 x 11 1/4 33 pages with companion audio tape $20.00 each
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VOLUNTEER SCREENING: AN AUDIO WORKBOOK
by Nancy Macduff |
 8 1/2 X 11 inches $20.00 each
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VOLUNTEER TRAINING: A SHORT COURSE
by by Nancy Macduff Learn the basics about how adults learn, how to organize content, practice writing learning objectives, select the best teaching techniques, and devices, and write a training plan. This workshop style book provides ample opportunities to practice with answer keys to see if you are on the right track. |
$15.00 each
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VOLUNTEER TRAINING: A SHORT COURSE
by Nancy Macduff Learn the basics about how adults learn, how to organize content, practice writing learning objectives, select the best teaching techniques and devices, and write a training plan. This workshop style book provides ample opportunity to practice, with answer keys to see if you are on the right track. Learn new things to make training more effective for volunteers of all ages. |
 8 1/2 x 11 20 pages $16.50 each
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VOLUNTEERING IN A UNIONIZED ENVIRONMENT
by Colin Thacker Volunteers in a Unionized Environment lays out principles, mechanisms, and protocols supporting sound volunteer and staff relations in an organization with a union. Written by someone who works in a unionized environment and served on a task force that wrote a position paper on the role of volunteers in nonprofit and governmental institutions, it is full of practical tips. Chapters identify t... |
 5 1/2 x 8 1/2 12 pages $4.50 each
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VOLUNTEERS: ACTIVE PARTNERS
by Ginette Johnstone Volunteers: Active Partners is a brief guide to a philosophy of volunteer involvement. It reviews the components of why an organization should engage volunteers in the first place. Topics include linkages with the community, support for the organization, accountability, and agents of change. |
 5 1/4 x 8 1/4 76 pages $16.00 each
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WHAT IF...: A GUIDE TO ETHICAL DECISION MAKING
by Ginette Johnstone & Judith V. Waymire What If. . . is a guide to ethical decision making. Based on theoretical premise, the book is a practical reference tool for defining ethics, values, codes of ethics, and the establishment of policies. There is a glossary and references, in addition to tools and examples to guide the reader. |
 5 1/2 x 8 1/2 12 pages $4.50 each
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WORDS DO MAKE A DIFFERENCE
by Ginette Johnstone Words Do Make a Difference contains the personal observations of a long time manager of volunteers around the use of language in volunteer programs. It is designed to challenge your thinking and offers the opportunity to assess your own use of 'words.' |
 2 3/4 x 4 1/4 $12.00 each
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YES YOU CAN! DISCIPLINE AND DISMISSAL OF VOLUNTEERS AUDIO WORKSHOP
by Linda L. Graff Experience the energy of a live presentation in Linda Graff's spirited and pragmatic treatment of one of our toughest management issues - discipline and dismissal of volunteers. This audiocassette workshop will help you discover the elements of rightful dismissal, master the steps and principles of progressive discipline, and learn how to decrease both personal and organizational risks in all ... |
 8 1/2 x 11 65 pages $13.50 each
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YOUTH VOLUNTEERS: INVESTMENTS TODAY, DIVIDENDS TOMORROW
by Carol Dryburgh Youth Volunteers—is a step-by-step guide to engage youth in volunteer programs. It contains chapters designed to assist a program in mobilizing a rich community resource—its young people. The book begins with tips to policies and what kind to have. Recruiting, selection, orientation, training, supervision, evaluation and recognition of youthful volunteers are covered. Forms and references a... |
 $25.00 each
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VOLUNTEER PROGRAM EVALUATION SERIES
Want to evaluate your volunteer program? Review self-evaluations in six areas of volunteer administration: recruiting, organizational readiness, volunteer staff relationships, risk management, management and supervision. Select one area you would like to improve, organize a volunteer committee to help, and make plans to enhance and improve your program |
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